Response To Aol Controversy :: essays research papers

Response To AOL Controversy     The article "America Online, while you thunder mug" by Bob Woods is all aboutthe hoopla concerning the situation that America Online, or AOL, has non been able toaccommodate its vast essence of customers. This is due to AOLs new flat rate,which substituted their original hourly deal. Many AOL go forrs make out busysignals when trying to log on. When and if they do get on AOL, the inspection and repair runsextremely slow because of the overload of users. Woods threatens that AOL givelose umteen of their customers if they dont improve their resources. Othercompanies should beef-up their advertising and try to cash in by targeting theunsatisfied AOL users.In this day and age of internet use, people in any given location canchoose from at to the lowest degree fifteen national companies, such as sprintlink, compuserve,ameritech, erols and so on. Using these serve are less expensive thanAmerica Online. Per month for un limited use they average at around $10 to $15dollars as inappropriate to AOLs hefty $19.95 a month. AOLers are paying for theappealing menus, graphics and go AOL uses to drive their customers to theinternet. These same features can be located anywhere else on the net with theaid of any search device, such as infoseek, yahoo, microsoft net or web-crawler. These sites are no harder to use and they provide lots of implementalmenus and information.     In Woods article, he states that he lives in Chicago, and AOL hasseveral different main course numbers to try if 1 is busy. He writes that oftenwhen he has tried and true to log on victimization all of the available numbers, and has stillbeen unsuccessful. This is a problem for him because he is dependent on AOL to"do the daily manufactory of (his) job as a reporter and PM managing editor." If Iwas not satisfied with the performance of my internet provider, which happens tobe sprintlink, I would not com plain to the company. I would take my moneyelsewhere, especially if my job depended on victimisation the internet. With all of theother options available, wasted time and inevitable frustration using AOL couldbe eliminated. I live in Richmond, Va., which is a fairly turgid city and have notonce been logged off or gotten a busy signal using sprintlink. And I only haveone access line available with my provider as opposed to AOLs threefold lines.I agree with Woods in the fact that people will (in most circumstances) getbetter internet do and customer service with a local, smaller or more